Reviews

Great visit

Lauren Cushman was amazing! So great

Jus horrible I keep telling the technician he was pressing too much on my foot ..he then ask me do u want me to cancel the appointment? Jus rude

My technician was perfect. He cared and had great conversation with me while making my insoles

Awesome people work with

It was great experience

Excellent service super helpful and spent extra time making sure everything fit perfectly.

Well explained anatomy of the foot and process.

It was great the technicians explained everything and had a great conversation

Elmer!

He is probably the most professional person I have ever encountered. He took his time to explain thoroughly how my insoles work and broke down exactly what I needed to do. Also, when I first walked in he greeted me (introduced himself and told me to be patient) even though he was busy!

100% hands down the best service I have ever recieved from a medical service. RECOMMEND!

Professional and tactical. Thank y’all for the warranty .

Very quick and easy. Location in Hinesville, GA was easy to find and the room was good for the task.

Great speedy service everything detailed and explained

Quick and easy.

Great service quick and easy

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I would like to highlight the exceptional performance of Ms. Melissa Pollard, COF, who represents Tactical Rehabilitation with professionalism, technical expertise, and consistent excellence. I have known Melissa for almost five years, and throughout that time, she has provided reliable, patient‑centered support that has directly improved my ability to operate in demanding environments as a tactical athlete.

Her detailed approach to custom orthotics stands out. Melissa provides precise fittings and clear guidance on the differences between garrison use and field‑focused requirements. This clarity shapes realistic expectations for operational performance and ensures that each orthotic solution aligns with mission demands. Her work has reduced preventable discomfort, improved mobility, and strengthened overall readiness.

I am grateful to be a beneficiary of her craft. Melissa’s passion for patient care is evident in every interaction, and her commitment to performance outcomes reflects the highest standards of Tactical Rehabilitation. She embodies the organization’s values and delivers results that are significant, measurable, and sustained. Her impact warrants recognition and advancement within the company.

Jake Fox is exceptionally professional, approachable, and genuinely friendly. His dedication is evident, and it’s clear from the way he works that he has extensive experience and expertise in his field.

Jake Fox is so professional, welcoming, friendly and dedicated.

You can directly see that he has a lot of experience in what he is doing.

Thank you again sir.

Staff was professional, respectful and knowledgeable.

Very professional and polite.

Tactical Rehab is hands down the best place in Jacksonville for anyone serious about recovery, performance, and long-term health.

From the moment you walk in, the team treats you like a real person—not just another appointment on the schedule. They take the time to understand your goals, your lifestyle, and what’s actually causing the issue instead of just treating symptoms.

The staff is incredibly knowledgeable, professional, and genuinely invested in helping you get better. Their approach blends modern rehab techniques with practical, real‑world strength and mobility work that actually makes a difference.

You don’t just feel better—you learn how to stay better.

Highly recommend to anyone in the Jacksonville/Camp Lejeune area.

The people who helped me on both different occasions where extremely professional, knew what they were doing, welcoming, and nice people to talk to.

Incredibly great staff who was truly concerned about my needs and well being.

Carlos’s did a great job with the fitting and explanation of the new insoles. Thank you!

Best place for inserts! This is my third pair

Carlisa was super nice and helpful, enjoyed my fitting with her

Felt supported for the first time in years! The staff here is great! Shout out to Carlisa and Balleh they helped me so much and loved every second, thank you all so much! Definitely recommend coming here!

Lovely to work with!

Hi there, reaching out to Tactical Rehabilitation regarding a B2B partnership opportunity.

Camp Snap 2 is a screen-free 90s-style digital camera for boutiques and gift shops. Gives customers that nostalgic disposable camera feel with zero film development cost. (IMPORTANT CONTEXT: We are currently running our Labor Day Sale! Customers save $10 on Camp Snap, $15 on CS Pro, and $30 on CS8. AND OUR NEW CODE ‘LAB10’ STACKS ON THESE DEALS for an extra 10% off. This only lasts until 9/7. Give your community the best deal on a camera that’ll capture every important moment this school year!)

You can use our B2B discount code ‘LAB10’ (10% OFF) when ordering directly here:

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Also available on Amazon Prime:

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Best,

Alex Rivers

Neon Innovation Lab

Excellent customer service, fast and easy service.

Great customer service and quick and easy service

The manager, Balleh, helped me both times, the molding and fitting of my insoles. Very sweet and personable both times!

The office manager was polite in assisting me with getting the DME I needed. She was helpful and kept me updated on the status of my order. I was excited when she called and informed me that my order was ready. I will definitely call them in the future if I need anything else. Also, I will inform others about my experience.

Showed up for my appointment but they brought the wrong equipment, as if they did not actually look at the prescription from the doctor. Now I have to wait for the manufacturer to make the correct brace and mail to the Quantico Office, then ship it to my home address.

Extremely quick and easy process!

Amanda was amazing. She did an excellent job in fitting me and providing information on what to expect in the future. Customer service was a 10/10. Thank you.

Quick and professional. Informative on what to expect next.

Very friendly and helpful staff! They answered all of my questions and got me in and out quickly! Highly recommend!

fantastic service from both the providers and the receptionists ! very friendly staff, always giggling and happy to help in a timely manner! thank yall for the assistance and for the insoles!

Super helpful and friendly ! I had a few things come up due to me ETSing and they still accommodated me despite my erratic schedule.

Outstanding service, kind and attentive staff. Would recommend to serve your needs.

New location but great staff! They truly care about their patience and go out of their way to help.

Great place! Friendly staff, Reliable, and very efficient . Marcial was a great help!

Great customer service, Jessica was awesome in explaining everything during fitting and answering my questions!!!

Tactical Rehab has great insoles. My original set from 2022 never gave up, but I got new once since you can get them every year. Highly recommend to any runner or athlete.

They have great workers, they make they process easy and fast

Good service

AMAZING! Stellar service from scheduling to immediate care, this place does it right!

Amazing staff that kept the process very simple and straightforward. The staff was very professional, timely, and attentive. Outstanding information provided on the custom orthotics and quick turn-around time for the end-user to get some foot pain relief.

I am so thankful to come here. Jessica and Leslie were very knowledgeable with the whole process and super helpful.

Quick, easy, professional, and to the point. As easy as can be with no complaints

Great customer service!!

Easy process for scheduling and in and out quickly. Friendly staff who explains everything to you and ensures you are satisfied with the product. In the last 8 years, one of the best experiences for custom orthotics.

I want to share my gratitude for the technician who helped me with the casting for my insoles at the Bremerton hospital in Washington state. From the moment I walked in, he was incredibly courteous, knowledgeable, and easy to talk to. I arrived early because I always get anxious about being late, but he was completely understanding and took care of me right away without making me wait. He clearly explained every step of the casting process, which really put my mind at ease. Thanks to his professionalism and kindness, I feel very confident that my foot issues will be resolved as soon as my new insoles arrive.

I really appreciate the outstanding care I received during my recent visit for custom insoles. The technician who performed the casting was fantastic. He was polite, clearly knew exactly what he was doing, and was very easy to relate to.

Because I get nervous about running late, I showed up quite early for my appointment. Instead of making me wait until my scheduled time, he saw me immediately. He walked me through the entire process so I knew exactly what to expect, which was incredibly helpful. I left the appointment feeling completely confident that my new insoles are going to solve my foot issues.

I’ve been coming here for more than 3 years. It’s always a great experience: professional, quick, and informative.

Very knowledgeable. Answered all my questions.

I’ve had these for years for plantar fasciitis and just got my annual installment three days before a major wilderness backpacking trip. I wore these the first time and broke them in – generally inadvisable – over a 55-mile, 5-day full load backpacking adventure in Glacier National Park last week and couldn’t be happier. They have made minor modifications to their orthotics in response to customer notes over the years and have a stellar product now. Thanks!

Mr. Burns was very accommodating and understanding. The process was very easy.